Booking Terms & Conditions
Acceptance of a booking is acknowledgement and agreement to the Booking Terms & Conditions of Dundee Beach Holiday Park
Sunday to Thursday - 8:00am to 5:00pm
Friday, Saturday & Public Holidays - 8:00am to 6:00pm
Booking Policy: Acceptance of a booking is acknowledgment and agreement to the Booking Terms &Conditions of Dundee Beach Holiday Park. Full payment is required at the time of booking. All accommodation reservations must have a valid credit card that will be held securely for the period of the booking. Any damage caused by you or your guests during your stay may be charged to the credit card. If you do not have a credit card a $200 refundable deposit is payable on arrival.
We do not guarantee site number/accommodation number: While we do our best to accommodate a preferred site or room number, these are not guaranteed. We reserve the right to move guests within the specified category or upgrade where necessary. Management reserves the right to relocate or change the site number and/or accommodation number after booking.
Check in: Check in is after 2pm for accommodation, 11am for sites
After hours Check in: If you require an after hours check-in, please contact the reception office during business hours to make alternative arrangements. Full payment is required for all after hours check-ins.
Check out: Check out is strictly 10am. Late check-out fees apply unless a late check out has been confirmed with reception.
Key Return: Please return your key to the reception on check out, alternatively place it in the key drop box at the front of the reception office.
Minimum nights: Minimum nights stays apply on weekends from March to October inclusive, and a minimum booking period applies over special event periods.
Special Events: Special events include Easter, Long Weekends, Fishing Competitions, Christmas and NewYear. Full payment is required at the time of booking.
Pets: We understand how important your pet is to your family, so we are pet friendly in our caravan and camping sites only, and at Managements discretion. We do not accept pets in any accommodation types & there are strict guidelines that need to be followed to ensure the comfort and enjoyment of all our guests staying with us.
Pets are strictly prohibited from ALL accommodation types, accommodation areas and Park buildings. Additional cleaning charges at the rate of $50 per hour will be charged for any cleaning costs associated with this.
By entering our Holiday Park, the pet owner agrees that the Park Manager reserves the right to evict any guest whose pet is found to be in any accommodation, accommodation areas or Park buildings (with the exception of medically certified guide dogs). In the event of eviction all monies will be forfeited.
Sites - pets are allowed on sites with a maximum of 2 pets per caravan or camping site. All pets must be kept on a leash, controlled and supervised at all times. No pets are to be left unattended in the park at any time. Guests are responsible for ensuring all animal waste is removed, bagged and disposed of in a bin. The pet owner agrees that the Park Manager reserves the right to evict any guests whose pet is deemed noisy, disruptive, and/or aggressive, or is the subject of complaints from other guests. In the event of eviction all monies will be forfeited.
For health and safety reasons dogs are not allowed in any common areas of the park. This includes theBBQ area, amenities area, pool area, or around any accommodation areas.
Cancellations & Refund Policy:
All cancellations are subject to a $30 administration fee.
No refunds are available for early departures or cancellations on arrival.
All cancellation requests must be received in writing to firstname.lastname@example.org
High Season (01 March to 31 October inclusive) & Special Events
Cancellations providing more than 21 days’ notice in relation to the scheduled arrival date are fully refundable.
Cancellations inside 21 days of the scheduled arrival date will result in forfeiture of the first night’s tariff.
Low Season (01 November to 28 February inclusive)
Cancellations providing more than 48 hours’ notice in relation to the scheduled arrival date are fully refundable.
Cancellations inside 48 hours of the scheduled arrival date will result in forfeiture of the first night’s tariff.
No Shows: All monies paid will be forfeited.
Booking Date Change: All date changes are subject to availability. Booking dates can be changed once from the scheduled arrival date free of charge, any further changes will incur a $30 administration fee.
Camping Rules: A maximum of 6 persons per site with a maximum of 4 adults on any one site. A maximum of2 cars per site and all vehicles and equipment must be contained within your site. All persons under 18 years must be accompanied by a parent or legal guardian.
Extra Person Charges: The number of guests on a site or in accommodation at any one time must not exceed the number of guests declared at the time of booking. Please ensure you check with reception in relation to the number of guests we allow in our accommodation or on each caravan or camping site. Extra person charges apply.
Noise: For the enjoyment of all guests, please keep noise and music to a minimum. There is to be absolutely no amplified music. Please be respectful of other guests. Our noise curfew is 10:00pm to 7:00am.
Behaviour: Dundee Beach Holiday Park reserves the right to evict any guests, visitors or members of the public for any anti-social behaviour, wilful damage, possession or use of illegal drugs, theft, verbal abuse of staff or other guests or the public. In the event of an eviction all monies paid will be forfeited.
Speed Limit: The speed limit in the park is 10 km/h (unless otherwise indicated). This is walking pace and applies to the entire park. All roads within the park are shared by pedestrians and motorists. If you fail to observe the speed limit this may result in you being asked to leave the park. In the event of eviction all monies will be forfeited.
Quads/Motorbikes: No visitors on quads or motorbikes are to enter the Park area. Quads must not be ridden within the park after 8:00pm. Quads and motorbikes must be ridden at walking pace and only on designated roads within the park. There will be no tolerance to not abiding by the Park Rules for quads and motorbikes. Dundee Beach Holiday Park reserves the right to evict any guests, visitors or members of the public if the rules are not followed. In the event of eviction all monies will be forfeited.
Supervision of Children: Parents/Guardians are responsible for their children at all times and are expected to supervise their children. All children under 12 years must be accompanied by an adult at all times when utilising the swimming pool and amenities block.
Visitors: All visitors must park their vehicle in the visitor car park located near the boat ramp and report to reception before entering the park. All visitors must vacate the park by 8:00pm. Please ensure you inform your visitors of this policy.
Photography: By entering our Holiday Park, you and your child/children consent to being photographed from time to time using the facilities for the purposes of being included in promotional material of Dundee BeachHoliday Park.
Pool Area: Open 08:00am until 10:00pm. Children under 12 years of age must be accompanied by a responsible adult (not an older brother or sister) in the swimming pool area. No glass is to be brought into the pool area. The pool is for the use of guests only. No diving, bombing or running. Management takes no responsibility for children who are unsupervised.
Cleaning and Damages: By entering the Park, a guest agrees to leave their accommodation/site and any facilities used in sound, clean and tidy condition. If the accommodation or site is found to be excessively dirty, the guests accepts they will be charged an excess cleaning fee of $50 per hour. All guests are liable for any loss or damages to the Park property. All damages, breakages or losses to the property of the Park, including furniture and furnishings, are to be reported and paid for by the guest. Any faults or breakages discovered by the guests must be reported within one (1) hour of arrival or we may consider damages to be the responsibility of the guest.
Missing property will be charged to your credit card at the following rates: Towels $25.00, Blanket Single$40.00, Blanket Double $50.00, Pillow $20.00, Kettle $40.00, Bath mat $20.00, Single sheet $35.00, DoubleSheet $45.00, Single Bed Mattress $250 & Double Bed Mattress $390.
Smoking Policy: All buildings at Dundee Beach Holiday Park are non-smoking. Anyone caught smoking in any accommodation will be charged a $200 cleaning fee.
Personal Belongings/Lost Property: Dundee Beach Holiday Park takes no responsibility for the loss of damage of any personal items. Please ensure to lock your vehicle and remove any valuables. Parking is at your own risk. Lost property will be held by the park for 1 month from departure date, if not collected it will be donated or disposed of.
Fish Cleaning: No fish cleaning is permitted at Dundee Beach Holiday Park. There is a Fish Cleaning bench available at the Boat Ramp for everyone’s use. Please do not cook fish or crabs in any of the accommodation rooms. There are BBQ facilities within the park for this purpose. Additional cleaning charges at the rate of $50per hour will be charged for any cleaning costs associated with this.
BBQ Area: There are four coin-operated BBQs for guest use. Please clean the barbecue after use and ensure tables and the sink area is left tidy for the next guest.
All fees, tariffs, booking terms & conditions are subject to change without notice